VIDEO

Insurers’ reputation- Managing an asset or a liability

Video: Insurers’ reputation- Managing an asset or a liability

Webinar door IRM  [1:42:25]

8-3-2022

The growth of stakeholder capitalism is furthering the relevance of reputational risk as another risk that insurers should be proactively managing. It is not just a consequence of other activities that are already managed through existing risk management practices (e.g. a process failure). This wider perspective on reputation reflects stakeholders’ expectations and an insurer’s ability to meet those expectations.

At the same time, reputation also has commercial value, but the dynamics of reputational risks are not well understood, which can undermine how company manage this risk. Sometimes reputational risk can bring down companies or cause significant damage (e.g. Arthur Andersen). Sometimes reputational risk can become a drag on performance (e.g. conduct / mis-selling). It seems that insurers resilience is determined by a combination of the processes and controls that reduce the likelihood and ex-ante impacts, and the insurer’s response to the event. This roundtable session brings together risk and communication practitioners to discuss the benefits of a proactive approach to manage reputational risk in insurance.

We are delighted to have the following experts participating:

  • Jonathan Bunn, Head of Communications, Europe, Middle East & Africa MetLife
  • Victoria Cross, Managing Partner, Instinctif Partners
  • Keith Davies, Chief Risk and Compliance Officer, Federated Hermes International
  • Michelle Leavesley, Director of Organisational Risk & Resilience, M&G plc
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